Last updated: October 2026
Monthly subscription fees are refundable within 14 days of the original charge, provided that usage during the refund period has not exceeded 1,000 API calls or 100,000 tokens. Refund requests beyond 14 days are reviewed case-by-case at our discretion.
Usage-based charges (per API call, per token) are non-refundable once the underlying compute resource has been consumed. If a usage charge resulted from a system error (e.g., a billing bug), we will issue a credit or refund after investigation.
Email [email protected] with your account email, the charge ID, and a brief reason. We respond within 5 business days.
If you dispute a charge with your bank or card issuer before contacting us, we will treat the account as a payment risk. Repeated chargebacks may result in account suspension. Please contact us first — most issues are resolved within a single email thread.
All charges are processed in GBP. Refunds are issued to the original payment method. Bank processing time for refunds is typically 5-10 business days after approval.